Customer care
Shipping & Delivery
How and when your order reaches you, in India and overseas.
Dispatch
Pieces held in stock are usually dispatched within a few working days of order confirmation. Made-to-order and personalised pieces take longer; we confirm the expected timeline with you in writing.
Delivery within India
Domestic orders are sent by insured courier with tracking. Delivery times vary by destination.
International delivery
We can arrange international despatch on request. Import duties, taxes and customs charges levied by the destination country are payable by the recipient.
Tracking and receipt
Tracking details are shared once your parcel leaves our workshop. Please check the parcel on delivery and tell us promptly if anything appears damaged.
This page contains placeholder wording provided as a starting point. It is not legal advice and should be reviewed and replaced with your final approved policy before trading.
Questions about this page? Write to the atelier.
