Returns & Refunds

Requesting a return

If you wish to return a piece, please write to us through the contact page with your order details before sending anything back, so we can confirm the process with you.

Condition

Returned pieces should be unworn and in their original packaging, with any enclosed documentation.

Personalised and bespoke pieces

Because they are made to your specification, personalised, monogrammed and bespoke commissions cannot usually be returned unless they arrive damaged or are not as agreed.

Damaged or incorrect items

If a piece arrives damaged or is not what you ordered, tell us as soon as possible with photographs and we will put it right.

Refunds

Approved refunds are issued to the original payment method once the returned piece has been received and inspected.

This page contains placeholder wording provided as a starting point. It is not legal advice and should be reviewed and replaced with your final approved policy before trading.